There are just a few terms and conditions you need to be aware of before you visit. 

Our Magic of Christmas events take place on 23rd & 24th November, 30th November & 1st December, 7th & 8th, 14th & 15th and 19th to 24th December 2024.

1. Entry to Magic of Christmas events is included in the cost of general admission/Zoo Passes except for The Santa Experience, Elves’ Workshop, Face Painting Christmas photo point, where additional charges apply.

2. Any child (aged between 1 – 15yrs) who wishes to journey through the Santa Experience and receive a gift MUST purchase a Santa Experience ticket at an additional cost per child.

3. Child Zoo Passholders, complimentary ticket holders (including adopters and children attending animal experiences) who would like to journey through the Santa Experience MUST also purchase a Santa Experience ticket at an additional cost per child.

4. Children under 1 year may enter the Santa Experience free of charge, when accompanying an older sibling; however, if you would like them to receive a gift, a Santa Experience Ticket MUST be purchased per child.

5. The Santa Experience Tickets for children are valid for one entry ONLY and are not available for adults to purchase or use. 

6. Santa Experience Tickets can be purchased online in advance ONLY and a date and time slot must be chosen at the time of purchase.

7. Santa Experience tickets are non-refundable and not exchangeable.

8. If you decide to upgrade a child’s admission ticket to a Zoo Pass on the day of your visit, the Santa Experience cost is not included in the upgrade price of the Child’s Zoo Pass.

9. The gift received from the Santa Experience cannot be replaced or exchanged if they are lost, unwanted or broken. (This does not affect your statutory rights). We do make every possible effort to ensure that the gift from Santa is suitable for all children.

10. All gifts are subject to availability and supply chains. An alternative gift may be provided.

11. We are not able to admit anyone to The Santa Experience outside of their chosen time slot, this is due to a maximum capacity set per time slot.

12. Some queuing is inevitable for Magic of Christmas Events, in particular on the dates closest to Christmas from 21st – 24th December.

13. Smoking is not permitted within the park.

14. Full terms and conditions of entry apply.

Terms and conditions correct at time of publishing and may be altered at any time. (May 2024)