If you would like to get in contact with with Colchester Zoo, please use the contact form below

A member of the team will get back to you as soon as possible.

We are currently receiving a high volume of calls and emails at the moment, therefore we do apologise for any delays in getting back to you. We are doing our best to get back to everyone as soon as possible.

    Call us

    To contact Colchester Zoo via telephone please dial 01206 331292.

    Emergency out of hours contact

    For our out of hours emergency contact please dial 01206 331292 and select option 1 or 4. 

    Alternatively, you can also contact Colchester Zoo on 01206 331292 selecting the department that you require from the automated system.

    Press and media enquiries

    More Information

    Charity fundraising requests

    Please note that our application period is now CLOSED. The application period will reopen in March 2025.

    Colchester Zoo and its charitable organisation, Action for the Wild, donates hundreds of complimentary tickets to local organisations, including schools and charities, to assist with their fundraising efforts. These requests have grown to such an extent over the past few years that it has resulted in us having to put a policy in place to consider all applications.

    Complaints Procedure

    We want to make sure that your engagement with Colchester Zoo is memorable and enjoyable for all the right reasons.

    However, we understand there could be times when we make mistakes, and if this happens, we want to hear about it, because we take complaints and concerns very seriously and treat them as a huge opportunity to improve our work and prevent those situations happening again.

    If you are unable to make a complaint at the time of the issue occurring, please contact us as soon as possible using the form.

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